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Important Legal Notice
Please read the following Terms & Conditions and Privacy Policy carefully. By accepting these documents, you confirm that you understand how our services are provided and how your personal data is processed.
Terms & Conditions Last Updated: 11/06/2025
Codeex Maintenance Ltd – London EICR Certificates
These Terms & Conditions (“Terms”) govern the agreement between Codeex Maintenance Ltd, trading as London EICR Certificates (“we”, “us”, “our”), and the customer (“you”, “your”) for the supply of electrical inspection, reporting, certification, and related services.
London EICR Certificates is a trading and marketing name of Codeex Maintenance Ltd, registered in England and Wales (Company No. 12777967), with registered office at 128 City Road, London, EC1V 2NX, United Kingdom.
By booking a service, requesting a quotation, permitting attendance, or making payment, you confirm that you have read, understood, and accepted these Terms in full.
2.1 Codeex Maintenance Ltd acts as a booking, coordination, and administrative service provider for electrical inspection services.
2.2 All inspections, testing, reports, findings, and certification are carried out, completed, and signed by the engineer or subcontractor attending the property.
2.3 While bookings, quotations, invoicing, and payments are administered by Codeex Maintenance Ltd, all technical inspection work and professional judgement rests solely with the engineer who signs the report.
2.4 Engineers and subcontractors operate as independent professionals and are responsible for their own workmanship, decisions, and compliance with applicable regulations.
2.5 Codeex Maintenance Ltd does not supervise, direct, amend, override, or influence the technical findings, defect coding, or professional judgement of any engineer.
3.1 Services include EICRs, electrical testing, reporting, remedial works (if agreed), and re-inspections.
3.2 Services are limited strictly to the scope agreed at the time of booking.
3.3 An EICR represents a professional opinion at the time of inspection only and is not a guarantee of safety, future performance, or ongoing compliance.
3.4 No dismantling, destructive investigation, or intrusive testing is included unless expressly agreed in writing.
4.1 A booking is confirmed only once written confirmation is issued by email, SMS, WhatsApp, or phone.
4.2 Appointment times are provided as arrival windows, not fixed times.
4.3 You must provide accurate:
4.4 Incorrect or incomplete information may result in additional charges or an aborted visit.
4.5 We reserve the right to refuse or stop work where access is restricted or conditions are unsafe.
5.1 You must ensure full access is available throughout the appointment window.
5.2 A missed appointment or failed access fee of £110 + VAT applies where access cannot be gained.
5.3 Engineers are not required to move furniture, appliances, stored items, or personal belongings.
5.4 You must ensure a safe working environment, including the absence of:
5.5 Parking permits, visitor bays, congestion charges, and access arrangements are the customer’s responsibility.
6.1 Invoices are issued by Codeex Maintenance Ltd following completion of the service.
6.2 Payment is due within 3 calendar days of the invoice date unless otherwise agreed in writing.
6.3 Late payments may incur:
6.4 Reports and certificates may be withheld until full payment is received.
6.5 All reports and certificates remain the property of Codeex Maintenance Ltd until payment has cleared.
7.1 Cancellations or rescheduling within 24 hours of the appointment incur a £110 + VAT fee.
7.2 The same fee applies where:
7.3 Cancellations must be provided in writing (email or WhatsApp accepted).
8.1 Inspections are carried out in accordance with BS 7671 Wiring Regulations and industry guidance.
8.2 EICRs are visual and non-destructive inspections.
8.3 We cannot inspect concealed or inaccessible areas, including wiring behind walls, under floors, above ceilings, or within sealed structures.
8.4 Hidden, latent, or future defects are outside the scope of inspection.
8.5 Electrical power may be temporarily isolated during testing; you are responsible for protecting sensitive equipment.
9.1 Defect codes (C1, C2, C3, FI) are assigned solely by the signing engineer.
9.2 Coding decisions are matters of professional judgement and are not negotiable.
9.3 Codeex Maintenance Ltd does not amend, influence, or override report content.
9.4 Technical queries or disputes must be directed to the engineer who signed the report.
10.1 Where an EICR is unsatisfactory, remedial works will be quoted separately.
10.2 You are under no obligation to use us or our subcontractors for remedial works.
10.3 A satisfactory EICR can only be issued once all C1 and C2 items are rectified and re-tested.
10.4 Re-inspections are chargeable unless included within an agreed remedial package.
10.5 Responsibility for remedial workmanship lies solely with the contractor performing the work.
11.1 Where a third-party electrician or assessor disputes an EICR, no liability is accepted unless we are given the opportunity to re-inspect.
11.2 Acceptance of third-party findings is at our sole discretion.
11.3 Alternative opinions, reports, or interpretations are not automatically accepted.
12.1 We rely on information provided by the client regarding property layout, alterations, previous works, and installation history.
12.2 We are not responsible for inaccuracies, omissions, or undisclosed information that may affect inspection outcomes or report findings.
13.1 Subcontractors are independent professionals responsible for their own workmanship and professional judgement.
13.2 Subcontractors are required to hold appropriate Public Liability Insurance and Professional Indemnity Insurance where applicable.
13.3 Any claim arising from inspection findings, report accuracy, or professional judgement must be pursued against the engineer who signed the report and their insurer.
14.1 An EICR is not a safety guarantee.
14.2 We are not liable for fire, injury, death, or property damage arising from:
14.3 The report reflects the condition of the installation at the time of inspection only.
15.1 We are not liable for:
15.2 Our total liability is strictly limited to the amount paid for the service.
15.3 Nothing in these Terms excludes or limits liability where it cannot be lawfully excluded under the Consumer Rights Act 2015.
16.1 Remedial works carried out directly by us include a 12-month workmanship warranty, unless stated otherwise.
16.2 The warranty excludes:
16.3 Warranty for subcontractor work lies solely with the subcontractor.
We are not liable for failure or delay caused by events beyond our control, including illness, accidents, severe weather, transport disruption, strikes, or supply shortages.
Personal data is processed in accordance with our Privacy Policy and shared only as necessary to deliver services.
These Terms are governed by the laws of England & Wales, and all disputes shall be subject to the exclusive jurisdiction of the courts of England & Wales.
Codeex Maintenance Ltd
Trading as London EICR Certificates
128 City Road, London, EC1V 2NX, United Kingdom
📧 mail@codeex.co.uk
Nothing in these Terms limits your statutory rights under the Consumer Rights Act 2015.
Privacy Policy Last Updated: 11/06/2025
Codeex Maintenance Ltd – London EICR Certificates
This Privacy Policy explains how Codeex Maintenance Ltd (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you use our website www.londoneicrcertificates.co.uk or any services provided under the trading name London EICR Certificates.
By using our website or services, you agree to the practices described in this Privacy Policy.
This website is owned and operated by:
Codeex Maintenance Ltd
Company Number: 12777967
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
London EICR Certificates is a marketing and booking platform operated by Codeex Maintenance Ltd.
All bookings, inspections, invoices, reports, and communications are legally issued by Codeex Maintenance Ltd, which acts as the Data Controller for all personal data collected.
We collect only data that is necessary to deliver our services and operate our business effectively.
Collected automatically when you visit our website:
We use cookies and similar technologies, including:
Non-essential cookies are activated only after you provide consent via our cookie banner.
You can change or withdraw cookie consent at any time by reopening the cookie banner or adjusting your browser settings.
We process personal data in accordance with UK GDPR under the following lawful bases.
To:
To:
To comply with:
We may send:
Marketing communications are sent only with your consent, or where permitted under legitimate interest for existing customers.
You can unsubscribe at any time using the link provided or by contacting us directly.
Where consent is provided, we use analytics and marketing tools such as Google Analytics, Google Ads tracking, and Meta Pixel (where enabled). These tools help us understand visitor behaviour and improve our services.
We only collect personal data that is necessary, relevant, and proportionate for delivering our services and meeting legal obligations. We do not collect excessive or irrelevant information.
We do not sell or rent your personal data. We only share data where necessary for service delivery or legal purposes.
We use vetted subcontractors, including NICEIC-registered electricians, to deliver inspections. They may receive:
Subcontractors may use data only to deliver your booked service, must comply with UK GDPR, and are prohibited from marketing to you.
Codeex Maintenance Ltd remains the Data Controller at all times.
We may share data with trusted third-party providers, including website hosting and IT providers, WPForms, Google Workspace (Gmail, Drive, Calendar), WhatsApp Business, accounting/invoicing systems, and payment processors. All providers operate under GDPR-compliant agreements.
We may disclose personal data where required by law enforcement authorities, courts or regulatory bodies, insurers, or professional advisers.
Some service providers (e.g. Google) may process data outside the UK. Where this occurs, we rely on UK GDPR-approved safeguards and appropriate transfer mechanisms (including SCCs where applicable).
We implement appropriate technical and organisational security measures, including encrypted systems, secure cloud storage, access controls, and confidentiality obligations for staff and subcontractors.
We retain personal data only for as long as necessary for service delivery and legal, tax, and regulatory obligations. Typical retention includes a minimum of 6 years for HMRC and compliance records. Data is securely deleted or anonymised once no longer required.
We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
Under UK GDPR, you have the right to access your data, request correction, request deletion (where legally permitted), restrict processing, object to marketing, request data portability, and withdraw consent at any time.
To exercise your rights, contact: 📧 mail@codeex.co.uk
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
Our services are intended for adults responsible for properties. We do not knowingly collect personal data from individuals under the age of 18.
If a personal data breach occurs that poses a risk to your rights or freedoms, we will notify affected individuals without undue delay and report the breach to the ICO where legally required.
If you submit a review (Google, Trustpilot, email feedback), you consent to us publishing the review on our platforms and using your first name and initial only. Full personal details are never published without explicit consent.
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised “Last Updated” date.
Codeex Maintenance Ltd
Trading as London EICR Certificates
128 City Road, London, EC1V 2NX, United Kingdom
📧 mail@codeex.co.uk
You can view or print these documents anytime from: Terms & Conditions and Privacy Policy.
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