Privacy Policy Last Updated: 11/06/2025
Last Updated: 11/06/2025
Codeex Maintenance Ltd – London EICR Certificates
This Privacy Policy explains how Codeex Maintenance Ltd (“we”, “us”, “our”) collects, uses, stores, and protects personal data when you use our website www.londoneicrcertificates.co.uk or any services provided under the trading name London EICR Certificates.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Who We Are (Data Controller)
This website is owned and operated by:
Codeex Maintenance Ltd
Company Number: 12777967
Registered Address: 128 City Road, London, EC1V 2NX, United Kingdom
London EICR Certificates is a marketing and booking platform operated by Codeex Maintenance Ltd.
All bookings, inspections, invoices, reports, and communications are legally issued by Codeex Maintenance Ltd, which acts as the Data Controller for all personal data collected.
2. Information We Collect
We collect only data that is necessary to deliver our services and operate our business effectively.
2.1 Personal Information
Full name
Email address
Telephone number
Property address and service location
Access notes and booking preferences
Communication history (email, phone, WhatsApp)
2.2 Technical Information
Collected automatically when you visit our website:
IP address
Device type
Browser type and version
Operating system
Time zone and approximate location
Pages visited and navigation behaviour
2.3 Usage & Interaction Data
Contact and booking form submissions
WPForms booking data
Service and inspection history
Preferences for reminders and updates
2.4 Marketing Preferences
Email or SMS opt-in / opt-out status
Communication preferences
2.5 Cookies & Tracking Technologies
We use cookies and similar technologies, including:
Strictly necessary cookies (site functionality)
Analytics cookies (e.g. Google Analytics)
Marketing cookies (e.g. Google Ads, Meta Pixel – where enabled)
Non-essential cookies are activated only after you provide consent via our cookie banner.
You can change or withdraw cookie consent at any time by reopening the cookie banner or adjusting your browser settings.
3. How We Use Your Information (Lawful Bases)
We process personal data in accordance with UK GDPR under the following lawful bases.
3.1 Service Delivery (Contract)
To:
Arrange and manage EICR inspections
Allocate engineers or subcontractors
Issue reports, certificates, and remedial quotations
Coordinate access and attendance
Send invoices and payment confirmations
3.2 Business Operations (Legitimate Interest)
To:
Provide customer support
Communicate regarding bookings and services
Maintain internal records
Improve our website and service quality
Schedule engineers using tools such as WhatsApp Business and Google Calendar
3.3 Legal & Regulatory Compliance (Legal Obligation)
To comply with:
HMRC requirements
Electrical safety and compliance record keeping
Insurance, audit, and legal obligations
3.4 Marketing Communications (Consent or Legitimate Interest)
We may send:
EICR renewal reminders
Service updates
Electrical safety and compliance information
Marketing communications are sent:
Only with your consent, or
Where permitted under legitimate interest for existing customers
You can unsubscribe at any time using the link provided or by contacting us directly.
3.5 Analytics & Website Performance (Consent)
Where consent is provided, we use analytics and marketing tools such as:
Google Analytics
Google Ads tracking
Meta Pixel (where enabled)
These tools help us understand visitor behaviour and improve our services.
4. Data Minimisation
We only collect personal data that is necessary, relevant, and proportionate for delivering our services and meeting legal obligations. We do not collect excessive or irrelevant information.
5. Sharing Your Information
We do not sell or rent your personal data.
We only share data where necessary for service delivery or legal purposes.
5.1 Subcontractors & Engineers
We use vetted subcontractors, including NICEIC-registered electricians, to deliver inspections.
They may receive:
Your name
Property address
Contact details
Access instructions
Relevant documentation (e.g. photos, previous reports)
Subcontractors:
May use data only to deliver your booked service
Must comply with UK GDPR
Are prohibited from marketing to you
Operate as authorised service partners
Codeex Maintenance Ltd remains the Data Controller at all times.
5.2 Service Providers
We may share data with trusted third-party providers, including:
Website hosting and IT providers
WPForms
Google Workspace (Gmail, Drive, Calendar)
WhatsApp Business
Accounting and invoicing systems
Payment processors
All providers operate under GDPR-compliant agreements.
5.3 Legal & Insurance Disclosure
We may disclose personal data where required by:
Law enforcement authorities
Courts or regulatory bodies
Insurers
Professional advisers
6. International Data Transfers
Some service providers (e.g. Google) may process data outside the UK.
Where this occurs, we rely on:
UK GDPR-approved safeguards
Standard Contractual Clauses (SCCs)
Other approved international transfer mechanisms
7. Data Security
We implement appropriate technical and organisational security measures, including:
Encrypted systems
Secure cloud storage
Access controls
Confidentiality obligations for staff and subcontractors
8. Data Retention
We retain personal data only for as long as necessary for:
Service delivery
Legal, tax, and regulatory obligations
Typical retention periods include:
A minimum of 6 years for HMRC and compliance records
Data is securely deleted or anonymised once no longer required.
9. Automated Decision-Making
We do not use automated decision-making or profiling that produces legal or similarly significant effects on individuals.
10. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion (where legally permitted)
Restrict processing
Object to marketing
Request data portability
Withdraw consent at any time
To exercise your rights, contact:
📧 mail@codeex.co.uk
We may request identity verification before responding.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
11. Children’s Data
Our services are intended for adults responsible for properties.
We do not knowingly collect personal data from individuals under the age of 18.
12. Data Breach Notification
If a personal data breach occurs that poses a risk to your rights or freedoms, we will:
Notify affected individuals without undue delay
Report the breach to the ICO where legally required
13. Reviews, Testimonials & Public Feedback
If you submit a review (Google, Trustpilot, email feedback), you consent to:
Us publishing the review on our platforms
Using your first name and initial only
Full personal details are never published without explicit consent.
14. Updates to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with a revised “Last Updated” date.
15. Contact Details
Codeex Maintenance Ltd
Trading as London EICR Certificates
128 City Road, London, EC1V 2NX, United Kingdom
📧 mail@codeex.co.uk
