Terms and Conditions

In these Terms, “we”, “us” and “our” mean Codeex Maintenance Ltd, trading as London EICR Certificates. “You” means the customer instructing the services.

• EICR — Electrical Installation Condition Report.
• Engineer — the electrician or assessor who physically carries out the inspection and signs the report.
• Subcontractor — an independent qualified engineer engaged to perform services.
• Services — electrical inspections, EICRs, testing, reports, remedial works, re-tests and related compliance services as agreed.
• Report / Certificate — any EICR or related findings, recommendations or certification issued following inspection.

Your contract is with Codeex Maintenance Ltd. We may appoint suitably qualified independent subcontractors to deliver the agreed services. The inspecting and signing professionals exercise independent technical judgement. We administer bookings, communications and payment and coordinate technical queries. Subcontracting does not remove any responsibility we owe you under applicable law.

Inspections, testing, report content, defect coding and certification are carried out and signed by the attending engineer or subcontractor. Codeex does not dictate or bargain over observation codes.

You may submit complaints and claims to Codeex. We obtain technical answers from the inspecting professional without rewriting independent judgement.

Services may include EICRs, electrical testing, reporting, remedial works (if separately agreed) and re-inspections.

Services are limited to the scope agreed at booking or in a later written variation.

An EICR is a professional opinion of the installation’s condition at the time of inspection within the agreed scope. It is not a guarantee of future safety, performance or ongoing compliance.

No dismantling, destructive investigation or intrusive opening-up is included unless expressly agreed in writing.

A booking is confirmed only once written confirmation is issued by email, SMS, WhatsApp or phone. Submitting an online request is not automatic confirmation.

Appointment times are provided as arrival windows, not guaranteed fixed times.

You must provide accurate property details, access instructions, parking information and on-site contact details. Incorrect or incomplete information may cause delay, additional cost or an abortive visit.

We may refuse or stop work where access is restricted or conditions are unsafe.

You must ensure suitable access is available throughout the appointment window. Engineers are not required to move furniture, appliances, stored items or personal belongings.

You must provide a reasonably safe working environment, including absence of uncontrolled water leaks, exposed live parts that create immediate danger, structural hazards, and vermin or biohazards that make attendance unsafe.

Parking permits, visitor bays, congestion charges and building access arrangements are your responsibility unless we expressly agree otherwise in writing. Additional chargeable scope is agreed before it is billed.

Outside any overriding statutory cancellation right, a late cancellation, rescheduling or failed-access charge may apply as disclosed in your booking. For consumers it will not exceed our reasonable net loss caused by that event, taking account of costs saved and replacement bookings, and is capped at the disclosed appointment charge of £110 + VAT (£132 including 20% VAT). We do not charge where the failure is our responsibility. We do not charge a duplicate fee plus the same full-service loss.

Statutory cooling-off cancellation, where it applies, is handled under section 6 and does not automatically trigger this appointment fee.

Cancellations should be given in writing (email or WhatsApp accepted) as soon as practicable. Cancellation and missed-access charges are shown including VAT at the standard rate.

If you are a consumer entering a qualifying distance or off-premises service contract, you may cancel without giving a reason within 14 days after the contract is made. Contact mail@codeex.co.uk or use the cancellation form. Any clear statement of your decision to cancel is sufficient. These rights take priority over our appointment cancellation policy.

Online and telephone consumer service bookings are treated as potentially within those Regulations. We do not classify every landlord as a business. Classification depends on the contracting person's purpose and capacity. Uncertain cases are handled conservatively.

If an appointment requires work to start during the 14-day period, we need two separate unticked confirmations: an express request that the agreed service starts before the 14-day cancellation period ends, and a separate acknowledgement that you lose the cancellation right once the agreed service has been fully performed. Consent to early work does not itself end the cancellation right.

If you cancel after a valid early-start request, we may charge a proportionate amount for work properly supplied before cancellation where the law permits. Without the required request or cancellation/cost information, we do not assume those charges are recoverable.

Full performance of an EICR is not the inspection visit alone where the contracted service includes preparing and delivering a report. We do not use the urgent-repair exception for ordinary EICRs or routine remedials.

We give you the cancellation information and model form with the controlled terms version and again with the booking-request acknowledgement on a durable medium. We keep a snapshot of the order, VAT-inclusive consumer price, terms version/hash, cancellation pack, recorded selections, contract formation time, scheduled and actual start, completion and report delivery. Missing cancellation information can extend the cancellation period.

Invoices are issued by Codeex following completion of the relevant service unless otherwise agreed. Existing purchase-order and credit terms are honoured where already agreed.

Unless agreed otherwise before booking, payment is due within three calendar days of invoice and routine report delivery follows cleared payment. This arrangement does not limit statutory rights or our safety duties. Urgent safety findings will be communicated promptly. We will not describe an accurate report as technically invalid solely because an invoice is unpaid. Payment disputes are addressed through our complaints and lawful debt recovery processes.

Business customers: where the Late Payment of Commercial Debts legislation applies and no alternative contractual remedy displaces it, statutory interest is eight percentage points above the relevant Bank of England rate, with the applicable fixed sum: £40 below £1,000; £70 from £1,000 to £9,999.99; £100 from £10,000. Additional reasonable recovery costs may be recovered only as permitted, without double recovery.

Consumers: the commercial late-payment statutory interest regime and those fixed sums do not apply automatically. We use reminders and lawful recovery. Court costs and interest follow the relevant rules and are not an unconditional entitlement to every solicitor bill. No new consumer contractual interest rate is added here.

We do not implement indefinite report withholding as a universal right. A contractual billing condition cannot excuse missing a legally required disclosure. Statutory repeat performance and price reduction remain available where the law provides them. We do not claim exclusive ownership of reports so as to prevent intended delivery to tenants, agents, insurers or authorities.

Inspections are carried out with reference to BS 7671 and applicable industry guidance within the agreed scope.

An EICR is inspection and testing of the electrical installation within the agreed scope, not only a visual look-over. Concealed or inaccessible areas (including wiring behind walls, under floors, above ceilings or within sealed structures) cannot be fully inspected and are recorded as limitations on the report.

Hidden, latent or future defects outside the inspected and accessible scope are outside the inspection.

Electrical power may be temporarily isolated during testing. You are responsible for protecting sensitive equipment and for notifying us of critical circuits before attendance where known.

Observation codes (C1, C2, C3 and FI) are assigned by the signing engineer based on the defect, test results, circumstances and competent-person judgement.

Coding decisions are matters of professional judgement. Codeex does not rewrite an engineer’s independent coding to obtain a preferred outcome.

Technical queries about specific observations should be raised with reference to the signed report. Reinspection or clarification may be arranged where appropriate.

Where an EICR is unsatisfactory, remedial works are quoted separately unless included in a written package.

You are under no obligation to appoint Codeex or its subcontractors for remedial work.

A satisfactory outcome after remedial work depends on rectification and any required re-testing. Re-inspections are chargeable unless included in an agreed package.

For Codeex-supplied remedials, subcontracting alone does not extinguish customer remedies. Any subcontractor guarantee is only as actually given and evidenced. The absence or expiry of a voluntary warranty does not end statutory rights.

If a third-party electrician disputes an EICR, we ask for a reasonable opportunity to review and, where appropriate, re-inspect. Independent evidence is considered. That opportunity is not a condition that defeats statutory remedies, and it does not prevent emergency action to make a property safe.

Alternative opinions are considered on their merits and are not automatically accepted or rejected without review.

We rely on information you provide about property layout, alterations, previous works and installation history.

Inaccuracies, omissions or undisclosed information may affect inspection outcomes. Provide material facts known to you before attendance.

Subcontractors are independent professionals who exercise independent technical judgement. They remain responsible to Codeex under their appointment, and Codeex remains the contracting supplier to you.

Subcontractors are required to hold suitable insurance evidence, subject to renewal checks. We check the insurer, the activities covered and the renewal date before work is assigned.

Nothing limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or consumer right that cannot lawfully be restricted. Our responsibility is assessed against the agreed scope and the care and skill required by law. We are not responsible for losses caused solely by matters outside that scope where the limitation was properly agreed and does not excuse negligent inspection or reporting.

An EICR is not a safety guarantee. The report reflects inspection and testing of the accessible installation at the time of inspection within the agreed scope.

For business customers, any limit on our liability is set out in the written quotation or contract for that work, not on this page.

Consumer exclusions of foreseeable property damage, and blanket exclusions for fire or injury, are not used. Reasonable access, equipment-shutdown and accurate-information duties remain, without excluding Codeex’s own negligence.

Remedial works carried out directly by Codeex include a 12-month workmanship warranty unless stated otherwise in writing.

The warranty excludes customer-supplied materials, third-party alterations, fair wear and tear, and damage occurring after completion that is not caused by our workmanship.

Any guarantee given by a subcontractor is only as actually given and evidenced. Subcontracting alone does not extinguish customer remedies for Codeex-supplied remedials. The absence or expiry of a voluntary warranty does not end statutory rights.

We are not liable for failure or delay caused by events beyond reasonable control, including illness, accidents, severe weather, transport disruption, strikes or supply shortages, provided we take reasonable steps to resume performance.

Personal data is processed as described in our Privacy Policy at /privacy-policy/. Data is shared with engineers and service providers only as needed to deliver services or meet legal duties.

These Terms are governed by the laws of England and Wales. The courts of England and Wales have jurisdiction, without prejudice to any mandatory consumer rights to bring proceedings in another competent forum.

Codeex Maintenance Ltd, trading as London EICR Certificates. Company number 12777967. Registered office: 128 City Road, London, EC1V 2NX, United Kingdom. Legal/privacy email: mail@codeex.co.uk. Customer service email: office@londoneicrcertificates.co.uk.

Nothing in these Terms limits statutory consumer rights under the Consumer Rights Act 2015 or other mandatory law.

Service and technical complaints should be sent to mail@codeex.co.uk. You may also use office@londoneicrcertificates.co.uk, 0203 811 8331, or WhatsApp +44 7760 505030. Please give your booking reference, the property address, and the service concerned where you have them.

We aim to acknowledge complaints within five working days and to give a full response within fifteen working days.

We will review the booking, report and communications. Technical answers are obtained from the inspecting professional without dictating codes. Reasonable inspection and cure may be offered without making it a condition that defeats statutory remedies. Relevant independent evidence is accepted for assessment. Liability does not depend on Codeex’s sole discretion. Emergency action to make a property safe is not prevented.

Access to the courts is preserved, including applicable consumer jurisdiction rights. If we cannot resolve a complaint, our final written response will tell you whether an alternative dispute resolution provider is available for it and whether we are obliged to take part.